Delivery & Returns
Delivery
Technical Marine Supplies delivery policy:
As a trade distributor it is only possible to order on our website when you have a trade login, this can be achieved by registering, and upon vetting by us we will allocate a login to trade customers only.
We currently offer free carriage on normal orders placed online over £450 + VAT*
We aim to offer a next-day delivery service on all normal orders received before 12pm to UK Mainland addresses. For oversize items & offshore / Highlands addresses there may be additional delivery time, our office will notify you upon receipt of your order.
We will send a further order confirmation when your order is loaded onto our system, which will inform you of any out of stock items. A shipping confirmation will be sent by our carrier once your order is shipped. PLEASE ALWAYS CHECK YOUR ORDER CONFIRMATION EMAIL.
* Applies to UK mainland postcodes only. Additional charges may apply for offshore (IOW, IOM, Channel Islands), Scottish Highlands and Internationally. Some oversized items are not included in this offer.
Tax
Vat is payable within the UK with the exception of the Channel Islands.
UK Vat is not payable on export orders.
Import Duties
UK Vat (20%) is deducted from our prices for export, but please note that any duties, taxes and related commissions charged by the importing customs authority are the sole responsibility of the customer.
Export to the EU
UK Vat (20%) is deducted from our prices for export.
You will be required to pay VAT at the rate applicable in the country where you receive the parcel when it arrives.
VAT in the EU varies from country to country (19%-25%)
The UK has a tariff free arrangement with the EU.
Export to the EU from the UK requires an EORI number - for example our number is EORI GB 240907813000.
There should be no import duty to pay on deliveries to the EU where the country of origin is the UK or the EU.
However, for those that are manufactured outside the UK or the EU, there may be import duty to pay.
This varies according to the international commodity code for each product,
Regardless of whether there is any duty to pay, there will be a Customs Clearance/Courier Administration Fee to pay on receipt of your parcel.
This varies from country to country.
Returns & Refunds
The buyer has 14 days to return an item from the date it was received, unless otherwise agreed in writing.
The Company will only accept goods being returned by the buyer if prior consent has been given by the Company. In the event of wishing to return goods, buyers must contact the Company to obtain a 'Returns note' that then must be completed and returned with the goods. The Company reserves the right to refuse to accept goods being returned by a buyer. In cases where the Company does agree to accept a return the Company reserves the right to charge a handling/restocking fee of 20%.
The Company will not accept the return of non-stock items.
Excluding circumstances where goods are being returned for the reason of damage or are subject to a warranty claim, goods being returned to the Company must arrive in a saleable condition. In the event that returned goods are not in a good condition the Company reserves the right to withdraw any agreement for credit with the buyer or to charge an additional handling fee.
It is the buyers responsibility to notify the Company should they wish to return 'sale or return' goods, this must be within any agreed timescale. It is wholly the buyer's responsibility to ensure any returns are submitted within the timescale of the sale or return agreement.
The buyer is responsible for any shipping costs that are incurred in the return of goods unless otherwise agreed with the Company. The Company may cover the costs of shipping for warranty, damaged or incorrect goods at their discretion.